FAQs

In accordance with our obligations under the Consumer Guarantees Act 1993 we are happy to make a full refund to you, if your Loveskin product(s) are proven to be faulty. In the unlikely event this may be the case, please contact us within 5 days of receiving your products at hello@loveskin.co.nz.

It is really important to us that you absolutely love your LOVESKIN products.

In the first instance, please don’t hesitate to get in touch with us if you would like to discuss your product(s) and their suitability for your skin, or the way you use them. We might be able to make some suggestions to help, if you are having trouble.

If within 14 days of receiving your LOVESKIN product(s) you are still not happy with them, you can return them us for a full refund (minus shipping costs). Please email us at hello@loveskin.co.nz and we will give you the address to post them back to. All postage for any returns will be at your cost. Please make sure that any returns are well-packaged. We recommend using a tracked method of return delivery, as we are unable to accept responsibility for lost return parcels. 

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

We ship both within New Zealand and internationally. Here are the things you need to know!

DESTINATION

COST (NZD)

DETAILS

NEW ZEALAND

$

Orders are sent by tracked courier [(signature required)].

Estimated delivery time: 2–5 working days (rural deliveries may take an additional 24 hours).

AUSTRALIA

$

UK & EUROPE

$

USA & CANADA

$

REST OF THE WORLD

$

[For all tracked orders, once we have dispatched your LOVESKIN products, we will email you with a tracking number! Unfortunately, for New Zealand wider orders, we don’t ship to PO Boxes. Because we use tracked courier and require a signature to ensure your package gets to you safe and sound, we require a physical delivery address.

Please be aware that orders shipping to countries other than New Zealand and Australia may be subject to import duty or other customs taxes.

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We will not refund your order if you do not want to pay for the customs or import duties. Customs policies vary widely from country to country – we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.

ARE THERE ANY NASTIES IN LOVESKIN PRODUCTS?

Absolutely not. We feel proud to be able to say that our Loveskin products are absolutely preservative free, hey don’t contain any nasties or fillers.

WHAT PERFUMES AND FRAGRANCES DO YOU USE TO MAKE LOVESKIN SMELL SO GOOD?

We strongly believe in the power of aroma and the influence it has on our energy and how we feel. We use only natural botanical oils in our products and select these to ensure they smell just divine. The beautiful scent of our products is derived from the natural source of the oils themselves.

IS THERE A CHANCE I MAY HAVE AN ALLERGIC REACTION TO MY LOVESKIN PRODUCTS?

Allergic reactions to our products are very rare, because they contain only natural ingredients. We pride ourselves on the gentle and nurturing state of our Loveskin products. However allergies vary for each individual and can arise from the use of a variety of different ingredients. We always recommend patch testing before use if your skin is particularly allergy prone or sensitive.

If you do think you have had an allergic reaction from using one of our Loveskin products, stop using it immediately and get in touch with us! Hopefully we can help you get to the bottom of it!

DO YOU TEST LOVESKIN PRODUCTS ON ANIMALS?

ABSOLUTELY NOT!!!! We believe it is humane to test on humans rather than on animals.

Our Educate page has a wealth of further information about using Botanical Oils on your skin, and information about how you use each of our products are contained in the individual product descriptions within our store.

If you have any further questions regarding your LOVESKIN products that we have not answered here, please do not hesitate to get in touch!

WHAT IS THE BEST WAY TO INTRODUCT OILS TO MY SKINCARE REGIME?

Introducing rich and pure natural oils to your skin is the equivalent of detoxing your digestive system with fresh fruit and veges. This means you may experience an initial spot or two as your skin detoxes and gets rid of all the nasties!

In our experience the more mature or dry the skin the more it happily soaks up our wonderful products.

We recommend beginning your LOVESKIN skincare journey by replacing your night cream or moisturiser with the LOVESKIN facial serum that is best suited to your skin type. Use it sparingly, it is a rich product, so a little goes a long way. You can always go back for more if you need it. Apply to cleansed skin before bed and allow to soak into the skin. Try this for a week. If your skin continues to enjoy it you may like to try introducing it twice a day.

As the weather gets warmer be responsive to the apparent moisture in your skin and the humidity in the air – try not to over hydrate your skin and use your LOVESKIN facial serum sparingly.

You will find that within a month your skin has adjusted to the superior moisturising and nourishing qualities of your LOVESKIN products. Your skin will appear fresher and more hydrated, with a lovely dewy glow.

The natural botanical oils we use in our LOVESKIN products won’t clog your pores or cause you to breakout, but over-cleansing will.

Our skin produces sebum, in sebaceous glands on the surface of the skin, to protect it from bacteria and dirt.

Your skin starts pumping out sebum, when its oil content isn’t balanced – ultimately clogging pores and trapping dirt and bacteria, which in turn causes acne. SO if you strip your skin’s natural oils by over-cleansing, your body will actually produce more oil to compensate.

Our LOVESKIN products will replenish your skin with the essential fatty acids and moisture it needs. When balance is restored those overactive sebaceous glands take a break, leaving skin healthier and clearer.

Majority of moisturising creams are made from wax, water and oils.  A wax, or emulsifier is added to oil to enable it to blend with water, creating the desired consistency.  In essence wax and water are non-active ingredients, serving no purpose other than to achieve the consistency we have all come to know as a moisturiser.

As this article in The Huffington Post states:

Creams are mostly waxes and water, with a few oils thrown in. Waxes form an occlusive layer on the skin, which helps to hold moisture in. There are two downsides to waxes: wax build up may lead to clogged pores, and the wax barrier may prevent the oil component of the cream (the part of the product that actually benefits skin) from penetrating. This is likely the reason why creams typically deliver a higher level of diminishing results over time. They will work, at first, because they help to initially hold in moisture, but as time goes on the wax barricade may prevent oils from delivering nutrients, like essential fatty acids, to the skin.

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