Delivery Returns & Laybuy
We ship both within New Zealand and internationally. Here are the things you need to know!
Orders are sent by tracked courier [(signature required)].
Estimated delivery time: 2–5 working days (rural deliveries may take an additional 24 hours).
Once we have dispatched your LOVESKIN products, we will email you with a tracking number! Unfortunately, for New Zealand wide orders, we don’t ship to PO Boxes. Because we use tracked courier and require a signature to ensure your package gets to you safe and sound, we require a physical delivery address.
We offer free freight on orders over $150.
International freight is calculated at checkout at the time of order. Various freight methods, including express tracked and untracked can be chosen.
Please be aware that orders shipping to countries other than New Zealand and Australia may be subject to import duty or other customs taxes.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We will not refund your order if you do not want to pay for the customs or import duties. Customs policies vary widely from country to country – we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.
Receive your purchase now, spread the total cost over 6 weekly automatic payments. Interest free!
Look for the following button at checkout
- Simply select Pay by Laybuy at checkout.
- Login or Register for Laybuy and complete your order in seconds.
- Complete your purchase using an existing debit or credit card.
- Pay over 6 weeks and receive your purchase now.
- Your limit is assigned through our instant credit check upon sign up.
- If you don’t have a credit score, Laybuy will assign you with $120. No extra information about you is required!
In accordance with our obligations under the Consumer Guarantees Act 1993 we are happy to make a full refund to you, if your Loveskin product(s) are proven to be faulty. In the unlikely event this may be the case, please contact us within 5 days of receiving your products at [email protected].
It is really important to us that you absolutely love your LOVESKIN products.
In the first instance, please don’t hesitate to get in touch with us if you would like to discuss your product(s) and their suitability for your skin, or the way you use them. We might be able to make some suggestions to help, if you are having trouble.
If within 14 days of receiving your LOVESKIN product(s) you are still not happy with them, you can return them us for a full refund (minus shipping costs). Please email us at [email protected] and we will give you the address to post them back to. All postage for any returns will be at your cost. Please make sure that any returns are well-packaged. We recommend using a tracked method of return delivery, as we are unable to accept responsibility for lost return parcels.
Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.